The Glue blog
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Opinion pieces, case studies and insights all about building human infrastructure in the AI era.
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What Anthropic Offers in Its Champions Program, and Why It's Worth Paying Attention
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What Anthropic Offers in Its Champions Program, and Why It's Worth Paying Attention
Anthropic's playbook for building an enterprise champions network landed on my desk, so I compared it with the AI Champions programs I build. Here's what they offer, what I'd add, and why I think a community outlasts a network.
The Guild Builds Infrastructure for People and for AI
Shopify's River and Ramp's Dojo show the same thing: agents are only as good as the standards professionals write for them. That's the work of a guild, and it's why guilds now serve two audiences, people and agents.
The Ramp Story: When Everyone in R&D Is a Builder
Ramp reached 99% AI adoption by building three things: Glass to lower the barrier to entry, Sensei to make 350 skills usable, and Dojo to turn private knowledge into shared infrastructure.
How to Really Embed AI in Organizations, and Why Guilds Are the Key to Success
A 2024 study on how organizations adopt AI found that knowledge spreads through peers who share a professional language. That's exactly what guilds create, and why I see them as an organization's best human API.
The Podcast Community at proteanTecs
How we built an internal podcast community at proteanTecs, where employees became the interviewers and the stories from inside the company connect people across a global organization.
A Glue projectA Digital Tool for Measuring Community Engagement
Engagement looks different in every community, so I built a flexible tool in Base44 that lets community leaders define what engagement looks like in their own community, map their members on an engagement scale, and track change over time.
How HoneyBook Built an Engineering Guild That Created Standards and Kept a Fast Pace
HoneyBook's engineering guild started as tech leads talking about recurring challenges and grew into the space that connects every engineering team. When AI arrived, that shared infrastructure let them keep moving fast while holding their standards.
What to Know About Professional Communities and Guilds Before You Start
Five questions I walk through before building a professional community or a guild, from commitment level to mixed knowledge levels, so you can choose the model that fits your organization.
The Guild as a Tool for Building a Shared Language in the Organization
When developers, QA, designers and DevOps each speak their own language, timelines and delivery quality suffer. Here's how a guild builds a shared professional language, step by step, starting inside the profession and then across teams.
4 Things You Need to Know to Build and Lead Successful Ambassador Communities
Four patterns we've seen again and again in ambassador communities at global tech companies: who stays, why people drop out after training, and what keeps a community active long after the course ends.